Return & Refund Policy
Shopitouch believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under
this policy:
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have
initiated the process of shipping them.
Shopitouch does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will,however, be entertained once the merchant has checked and determined the same at his own end.
This should be reported within 2 days of receipt of the products.In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking intoyour complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the Shopitouch, it’ll take 3-5 days for the refund to be processed to the end customer.
Returns will be not be accepted beyond 2 days from receipt of the product.
Customers can send email on [Email]. for assistance. and compulsory UnBoxing Video of product & original
bill receipt.